£25000 - £27000 Per Annum
Our client is a well-established building services organisation who has a very successful mechanical division.
They have a proven track record of delivering successful mechanical solutions and install solutions to our commercial and domestic clients, offering highly qualified engineers and technicians to provide expertise and experience across the full range of disciplines including local authorities, social landlords, NHS trusts and private sector.
They are now in need of an experienced Customer Service Team Leader based at their Hertfordshire Hertfordshire Head Office.
The successful candidate will be responsible to assist in the daily running and management of our Call Centre through the effective use of resources. To monitor customer service targets as well as planning areas of improvement or development. To ensure that calls are answered by staff within agreed time scales and in an appropriate manner.
Job duties include:
The successful candidate will:
In return our client is offering a salary of £25-£28K per annum (depending on experience) + excellent company benefits including staff discounts, pension scheme and loyalty scheme!
Please apply with your current CV or call Chloe Villis on 07908 811303 to discuss in depth.