Helpdesk Administrator

Job Type:



£ 14 - 15 Per Hour



Our client is a well estalbihed global FM organsation, who provide a high level of enigneering support to their clients. Trading since the 1980’s, they have developed a large work force who operate in a  central Glasgow locaation.   Due to a heavy workload they are looking for a new Helpdesk Adminisitrator to join their busy service desk.

You will act as the first point of contact, when handling inbound and outbound telephone calls & electronic email communication from customers and suppliers in relation to facilities management issues.

You will liaise with colleagues, external contractors, suppliers and the customers to ensure the effective allocation of jobs to ensure completion within agreed timescales. Ensure the accurate recording of information on bespoke IT systems, the management of associated documentation, quotes and invoices in line with Company procedures and key performance indicators. Ensure compliance with associated statutory regulations.


The principal fundamentals of the job are: –   

You will allocate all emergency jobs out to the Field Service Engineers.

You will ensure that engineers attend jobs where the hotel has been overbooked.

You will work closely with the Maintenance Delivery Supervisors and Managers to maximise engineer productivity.

You will work closely monitor the offline room volume per day and ensure that these jobs are priorities taking into consideration overbooking.

You wil process inbound reactive maintenance calls relating to an assigned customer account.

following up with appropriate outbound calls to field engineers, suppliers and contractors.

You will log information accurately on the bespoke database completing all relevant fields throughout each call/e-mail.

You will ensure that appropriate escalation procedures are followed with particular regard to Health and Safety related incidents.

You will m onitor response times of field engineers and contractors to ensure job completion within agreed timescales

Communicate fluently and confidently with City FM colleagues, customers and management without supervision.

You will work as part of a team to deliver excellent service to the Customer

Accurately process invoices and purchase orders


The ideal candidate will have the followoing skills and experience: – 

Must be a strong communicator and must have strong customer service skills.

Able to develop strong working relationships with colleagues.

Flexible and adaptable to change in a fast-moving environment.

Ability to retain information received and reproduce accurately.

Ability to work under pressure whilst carrying out multiple tasks.

Able to use own initiative.

In return our client is offeirng a hourly rate iof £15 per hour for a 6 month contract.  Please call Clare on 07799 886594 for moere details and email your CV to prompt a call back.

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