Refrigeration Service Manager (Industrial / Commercial)

Job Type:



£50000 - £55000 Per Annum



Our longstanding client has been trading since the 1980’s.With over 40 members of staff, our client are expanding their Derby team and looking for a new Industrial Service & Maintenance Manager.

The Industrial Refrigeration Service Manager will oversee a Branch of 5 internal staff and 9 – 10 Service engineers out in the field.

You will be responsible for the delivery of PPM, reactive and testing work streams with a large portfolio of clients, whilst supporting with technical assistance to all maintenance teams across the regions. This role will require you to manage, supervise, influence and build strong working relationships with the customers, internal support teams and your Regional Engineers.

The role is responsible for effectively planning and leading Refrigeration teams to ensure all services are completed to the agreed standard and comply with all regulatory and company standards. This role is also responsible for overseeing all technical standards within the operation. You will be the technical expert and key account holder for all industrial and ammonia handling maintenance works to support and guide engineers through any training.

The requirement to manage a budget and service delivery in a cost-effective manner is critical whilst ensuring compliance with customer and company Health & Safety requirements at all times

Key Accountabilities

Represent the company in a professional manner at all times and develop a good working relationship with the Site and Maintenance Engineers and the customer’s employees.

Ensure that all sites are covered for maintenance services, including Reactive and PPM.

Provide technical support and coaching to Regional Site & Maintenance Technicians.

Ensure under performance on KPI’s is understood and action plans are in place to drive improvement.

Support the Divisional Account Manager on all technical, people and FM process issues.

Provide cover for Divisional Account Manager during times of absence, holidays and meetings.

Complete specified reports and compliance documentation and take action on any issues raised

Audit FM documentation and action on any non-compliance issues.

Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level.

Attend / hold meetings (in line with meeting schedule) with line manager and technicians to communicate and City communications.

Regularly communicate with the customer on all FM activity.

Compliance with all of the company’s policies and procedures.

Participate in the recruitment and selection process of future regional Engineers.

Comply with health & safety legislation and Company processes

Carry out any reasonable management request.

Financial Responsibility:

This role will also be responsible for identifying and delivering new business development opportunities within the budget to fund additional services to the customer. Managing all capital plans and projects jointly with the Customer and designated Managers, ensuring they are scoped and completed to specification within budget to optimise value and service delivery.

The ideal candiate will be apprenticeship / NVQ Level 3 trained as a Refrigeration Engineer and have developed their career into management.

You will have a strong track record in industrial and commercial refrigeration and previous working knowledge of a multi-client contracted environment being desirable and a PPM and compliance background.

Previous experience of effectively leading and managing a team is essential along with experience of developing client relationships at a senior level.

Ion return for these skills and experience; our client is offering a £50k-  £55k salary + Bonus + Car Allowance.

Please call Clare on 07799 886594 to discuss the role in more depth or email Clare with your interest and this will prompt a call back.

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