Service Desk Team Leader

Job Type:

Permanent

Salary:

£24000 - £32000 Per Annum

Location:
Category:

My client is an expanding IT Support Provider across the South West. They thrive on providing excellent service to their clients who are predominantly small – medium sized businesses. They are a small and friendly team that thrive on providing excellent service to their clients.

THE ROLE:

Due to consistent growth they are currently looking for a Team leader to lead the team and provide support to their clients. This role offers an exciting opportunity for someone to join the team within a service-led company that uses all the latest technology available. A driven and motivated IT professional with people skills an approachable manner would excel in this role.

The role is a very dynamic one meaning each working day will be different due to the range of tasks and opportunities available. You will be working closely with the directors which gives you a high level of responsibility as this role will have a a direct impact on the business.

Interaction with the team and clients is crucial in this role as you will have a direct impact on the growth of the team and business. You will also be directly involved with finding new technical solutions whilst managing the ever-busy service desk.

RESPONSIBILITIES:

My client is looking for a Technical Service Desk Team leader to ensure the day to day running of the service desk operation. Responsibilities will include:

  • Working with the Technical director to create, implement and manage policy, process and procedure.
  • Day to day management of the service desk reporting directly to the business directors.
  • Supporting and leading the service desk team by providing support and guidance to all team members.
  • Supporting our clients via the support system, ensuring our ticketing process is followed and the client is kept informed.
  • Diagnostics of support cases with the help and support of the rest of the team.
  • The proactive maintenance of client networks using our proactive support tools.
  • Engaging in the technical projects, including meeting clients and delivering onsite time with the team.
  • Manging Client documentation.
  • Helping train and develop junior team members.
  • Producing client & internal reporting and presentations.

Required Skills & Experience:

  • A minimum of 3 years’ experience in 1st/2nd line support.
  • Professional, friendly approach with the ability to perform well under pressure.
  • A team player.
  • Organised, punctual and good attention to detail.
  • Excellent written and verbal communication skills.
  • Good troubleshooting/problem solving skills.
  • Managing and troubleshooting office 365.
  • Desktop troubleshooting.
  • Network knowledge and troubleshooting.
  • Windows server administration.

My client is offering a competitive salary plus exciting company benefits along with fun and rather unique workplace perks.

Job Type: Full-time

Salary: £24,000.00 to £32,000.00 /year

Experience:

  • IT Support: 2 years (Preferred)

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