| NATIONALITY
|
BRITISH |
| LOCATION | HULL, EAST YORKSHIRE
|
| ROLE | SENIOR FM OPERATIONS / PROJECT MANAGER |
| DESIRED SALARY | £60K + BENEFITS
|
| NOTICE PERIOD | ONE MONTH
|
| QUALIFICATIONS | ILM LEVEL 3 DIPLOMA & LEVEL 5 CERTIFICATE
HND IN BUSINESS MANAGEMENT
|
CONSULTANTS COMMENTS:
My candidate has been working with the facilities management indsutry for the past 30 years.
They have carried out a number of indsutry recognised qualifications in order to progress their career to Senior Management level with some major FM companies including a Higher National Diploma (HND) in Business Management as well as their ILM Level 3 Diploma and Level 5 Certificate City & Guilds.
My candidate has worked across a range of different contracts including commercial and retail stores, currently working on a national basis. They are responsible for new business and new business initiatives, implementing cost saving processes.
Key achievements include developing and implementing a new service (Car Park Portering) across our client base to combine 2 services into one. Identifying significant efficiency savings through a national rollout whilst generating further business of circa £30M, supported significant change management programmes through introduction of new cleaning specifications whilst delivering significant annual savings and many more.
My candidate is looking for a new opportunity due to some changes with their current employer.
They are flexible in their availability to interview anytime this week via Microsoft Teams.
PERSONAL PROFILE
I currently work for one of the UKs largest Facility Management Service providers delivering soft services to one of the UKs largest food retailers.
I am an accomplished, highly experienced. dynamic and diligent operator, having held several senior management positions within the total facilities management sector across retail, leisure and healthcare establishments. I am a confident subject matter expert and skilled strategist with proven ability in delivering significant change management. I have a wealth of operational experience, directly managing contractors and self-delivery service teams, with a proven ability to meet SLAs and control costs. I demonstrate commercial acumen realising the importance of maximising efficiencies within challenging budgetary controls.
I am especially proficient in managing remote teams with a commitment to exceeding industry standards and mobilising new ways of working and innovation. My strengths lie in the ability to lead and influence through times of change, re-structures and mobilisation of projects and contracts, whilst still challenging teams and individuals to strive for excellent service delivery. I have experience of developing and implementing innovation to improve service delivery, processes and reduce costs.
More recently I have contributed to significant cleaning change projects within a £100m+ contract. Being the pivotal link between projects and operations I have acquired a reputation in an ability to deep dive into the detail, understanding the customer and business needs, whilst engaging and influencing all key stakeholders to optimize maximum performance.
EDUCATION & QUALIFICATIONS
1998
University of Hull
Higher National Diploma in Business Management
Business Administration, Operations Management, Strategic Management, HR Management, Project Management, Management Accounting and Marketing
1992 – 1995
Hull College of Higher Education
ILM Level 3 Diploma and Level 5 Certificate City & Guilds
1990
Hull College of Higher Education
City & Guilds Level 1, 2 & 3 Food Preparation and Cooking
1985
Bilton Grange High School
GCSE ‘O’ levels
ADDITIONAL COURSES
Internal training programmes include – Train the trainer, COSHH, Safety at Work, CSCS (expired), IT Modules, Disciplinary and Grievance, GDPR, Recruitment and RTW.
Full clean UK driving licence
KEY SKILLS
- Facilities management leadership at all levels
- Operational efficiency
- Business and project development
- Change management
- Contract negotiation
- Business strategies and transformation programmes
- Commercial financial management
- Stakeholder management
- Critical, analytical and innovative
- Adaptable and flexible
- Calm and decisive under pressure
WORK EXPERIENCE
August 2020 – Current
Major UK FM Company
National Project Operations Manager – Cleaning Retail
National Project Operations Manager for UK and Northern Ireland responsible for delivering and supporting 27 regional facilities teams in all key cleaning processes and projects. Linking between Central functions and operations to ensure all cleaning processes and initiatives are carried out efficiently across 750 locations. During my time in this role I have deployed major projects from conception to implementation such as Janitor technology, combined services, new processes and changes to procedures which has resulted in cost savings, efficiencies and new business.
Key achievements:
Developed and implemented a new service (Car Park Portering) across our client base to combine 2 services into one. Identifying significant efficiency savings through a national rollout whilst generating further business of circa £30m
Supported significant change management programmes through introduction of new cleaning specifications whilst delivering significant annual savings
Scoped and developed enhanced cleaning specification and processes to support throughout the Covid
pandemic with recognition for the customer as the safest Supermarket to shop.
Further development of the earlier Janitor Technology initiative, using MI to identify and deliver improved efficiencies and cost reduction.
Co-ordinated the bench marking for time and motion studies of the cleaning operation with an external provider establishing further efficiency opportunities.
April 2014 – August 2020
Major UK FM Company
Divisional Cleaning Manager
Responsible for providing the link between the Central Cleaning function and the field operations teams to ensure the cleaning strategy was implemented at an operational level. Responsible for overseeing and supporting a team of Regional Cleaning Managers and Facilities Managers in delivering cleaning standards and delivery service, whilst leading the way for new processes and procedures. I also supported with new store openings, refits and recovery of stores impacted by natural disaster such as fire and floods etc.
Using Data, MI and audits I identified areas of poor performance and implemented recovery action plans and improved ways of working. I was accountable for recruiting, inducting and training Regional Managers and reviewing existing Regional Manager performance. Managing an account value for the division of circa £25m.
Key achievements:
Instrumental in the development of new ways of working (eg microfibre and T&A) delivering the cascade and training programmes on a national basis to the field operators and key stakeholders in 92 stores.
Centrally co-ordinated and embedded several change management innovations including specifications, cleaning models and hours reduction processes.
Lead and supported 5 regional teams to achieve an improved overall performance, becoming the top
performing divisional team YOY – KPIs, independent audits, P&L, customer perception and service delivery standards.
February 2011 – April 2014
Major UK FM Company
National Cleaning Operations Support Manager
Following maternity and a career break of 2 years I re-joined the company after the customer requested my return. I undertook the role supporting the Head of Cleaning in the strategic development of the business and cleaning model for the UK retailer.
I was heavily invested in nurturing the partnership with the customer whilst identifying further added value benefits for them, which helped to secure and maintain core business.
I collaborated with key stakeholders and was integral to the Operations Teams supporting the senior Managers with addressing and resolving operational challenges.
One of the most successful projects I spearheaded was the introduction of live time janitor technology allowing the customer to successfully defend public liability claims which also resulted in a significant reduction of pursued claims.
2009 – 2011
Leading UK Gym Company
Head of Soft Services
Overall responsibility for managing cleaning and soft services for a chain of gyms across the UK & Ireland, reporting directly into the Facilities and Estates Director. I was accountable for managing cleaning contractor performance, budgets, setting and managing SLAs and holding regular contractor review meetings. I was involved in tender negotiations and managed the transition from 4 to 2 service providers resulting in an improvement of standards, efficiencies and cost.
2008 – 2009
FM Consultancy
Director of Operations
Overall responsibility for contract management of 3rd party soft service providers to Blue Chip companies. Reporting directly into the Managing Director I was accountable for day to day managing and organising of a team of Managers.
I was responsible for identifying and influencing strategy and change management on behalf of the clients and negotiating with contractors to achieve this. Instigated and chaired monthly contractor review meetings, identifying areas of concern and poor performance, holding the contractors to account and challenging them to consistently improve service delivery.
2003-2008
Major UK FM Company
Facilities/Operation Manager
Regional responsibility for the day to day reactive, planned maintenance and cleaning services to 15 retail stores.
Accountable for managing parts revenue, capital expenditure and hours-based cleaning budgets in excess of £2m PA.
Project management and business planning on behalf of the customer, liaising with building and M&E contractors.
I held direct management of a multi-disciplined facilities team consisting of specialist engineers, technicians, cleaning managers and store based cleaning teams. I worked closely with managed contractors, ensuring everyday low costs were achieved for the customer without compromising standards or safety. I was astute at manging challenging budgets, shifting KPIs, service delivery and people issues, leading a previously poor performing region to consistently achieve a top 5 position in company league tables.
I was responsible for conducting all HR processes for the team ranging from recruitment, grievances, disciplinaries, welfare and appraisal meetings.
2000-2003
Major UK FM Company
Store Cleaning Manager
Overall responsibility for cleaning service provision of a retail store, managing a team of store cleaners and liaising daily with the store management team. Responsible for managing the adherence to cleaning specifications and all associated policies and procedures. During this time, I supported and trained other local stores and was fundamental in delivering and managing the TUPE mobilisation of 8 contract cleaning companies in 2001.
1995-2000
UK Healthcare Company
National Soft Service Manager
National soft service accountability for 15 private care homes, managing a team of Head Housekeepers, Catering Managers and Handymen.
Throughout the companies’ acquisition phase I was responsible for devising, implementing and introducing key initiatives and SOPs reporting directly into the Board of Directors.
1992-1995
UK Healthcare Company
Head of Catering and Housekeeping
Main responsibility was to oversee day to day soft service delivery in a private nursing home. Managing a soft service team, contractors and suppliers, reviewing standards and dealing with associated local authorities.